Voila Concepts NIQ 2 Bag Fun Collection

Shipping & Returns

RETURNS AND EXCHANGE

What is your returns policy?

Return requests must be emailed to us within 7 business days from the date of receipt.

Item(s) must be in its original purchase condition, including the original product packaging, documentation, and all accessories.

All packaging must be unmarked and not defaced in any manner.

Any item(s) that you received with tag(s) attached must be returned with the same tag(s) intact.

All returned item(s) will be reviewed by Voilà Concepts.

Item(s) should also match the written or photographic documentation of the item’s condition provided when requesting the return.

Returns that do not meet these requirements will not be accepted and where applicable, customer may be charged a fee.

Our flexible returns policy makes your online shopping experience easier.

We practise close monitoring on the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion.

Concepts reserves the right to offer a refund based on our sole discretion.

This Returns Policy does not apply to items that have been stated as non-exchangeable and non-refundable.

How do I return an item?

Mail it back to us: Pack the item and attach the completed returns form that our team has emailed you. Send your item using a traceable* mode of delivery to: 1 Scotts Road #24-10 Shaw Centre Singapore 228208.

Your return will be processed within 14 working days from the day we receive your item. *Please ensure that your return order fulfils our Returns Policy before mailing it back to us.

We strongly encourage that your return is sent to us via a traceable mode as we will not be responsible for any lost mail sent through non-traceable mailing options.

How long does it take for my returned item to be processed?

Returns will be processed within 14 business days (not inclusive of weekends and Singapore public holidays) from the date we receive your item.

We will send you an email update once your return has been processed.

How will I be refunded? You will be able to select your preferred refund method upon submitting the return request.

All returns will be reviewed by Voilà Concepts and we reserve all rights to approve/deny any return value.

Do I need to pay to return my item(s)?

Fees will not be charged for returns. However, you will need to cover the postage to send the item(s) back to us.

Can I exchange my purchase? We regret that we do not accept exchanges currently.

ORDER ISSUES

Can I amend or cancel my order after confirmation?

We strive to ship out your orders as soon as we get them to ensure that they are processed and delivered promptly. This means we are unable to amend or cancel any orders after confirmation.

I received a defective/incorrect item. What should I do?

We are extremely sorry that your item has defects on it. Please contact us within 14 calendar days of receiving your order with the following information: Your order number The name/ product code of the defected item Photograph of the defect (if applicable) We will be in touch on the next steps to take and advise on the availability of replacement.

For all items confirmed defective/incorrect, you will be provided with a return postage label to return your order with.

If a replacement is no longer available, a refund will be provided instead.

Items returned must be unaltered and intact. We are very sorry that charges incurred for using other modes of return delivery will not be reimbursed.