ORDERS ARE SHIPPED BY LOOQAL AND/OR MERCHANT
Within Singapore
International
We are currently shipping only within Singapore for orders placed on the website. If you require international shipping, feel free to reach out to us via WhatsApp chat or the Contact Us form with your address and we will be happy to check for you.
We aim to dispatch your order within 5 working days. From then, domestic shipping takes another 2-3 days. Turnaround times other than these are stated in 'Shipping & Returns' on each Product Page.
Unforeseen delays in shipping happen occasionally. You will receive a tracking number and link from your assigned shipper once the order has been placed, which allows you to track your shipment.
If you have ordered from multiple Merchants/Brands, we try our best to deliver them in a consolidated shipment, however due to specific fulfilment agreements, some of your items may arrive separately, and you will receive separate shipping notifications.
LOOQAL is not applicable for GST, so prices and shipping rates on the site do not include taxes and duties, unless otherwise stated. Please refer to Shipping & Returns on the relevant product page for details. For more information on taxes and duties, please refer to our Shipping Policy.
Neither LOOQAL nor our merchants are able to accept responsibility for goods lost in transit or goods that have been delivered with a valid proof of delivery. If your parcel goes missing, you will need to lodge a formal complaint as the owner of the parcel, with the assigned courier.
Simply paste the code you've been given, into the ‘Add a coupon’ box at Checkout, click Apply, and the Discount will be applied. Do note that:
By default you will be served the product catalogues priced in SGD.
You are not able to return the products, only cancel them within 24 hours of placing the order. With the exception of faulty, defective or wrongly-delivered products, shipping costs and duties paid are not refundable. Please refer to our Returns Policy for detailed information.
No, you can checkout as a guest with just your email and shipping information. However, we do recommend creating an account, to start adding pieces to your Wishlist or Shopping Cart, and track your orders.
No, you are not able to cancel your order unless it is within 24 hours of placing it. Do reach out as soon as possible by WhatsApp or email. We cannot add nor remove items from an existing order, but you can place a new order for additional pieces.
Payment is taken at the point your order is placed on our platform.
We aim to provide a fair opportunity to shop our most in-demand styles, and as items are often limited, we do not offer reservations. Having the items in your Shopping Cart and Wishlist does not mean that the items are reserved. So long as the items have not been checked out, they are available to all customers.
Contact Us via the WhatsApp button and we can check for you.
As we work directly with independent Merchants that are small-scale, founder-led businesses working directly with artisans who very often are underprivileged communities, they are unable to offer returns or refunds.
You will find this in Product Description on the product page. Do note that each brand’s sizing methodology may differ. The numerous images of the product on the Product Page will give you a good idea of style and details. If in doubt, contact us via the WhatsApp button.
We work with founder-led businesses and authorised distributors, and to our best efforts, ensure that the brands and their products are true to the values and promises they proclaim.
Be the first to know of new brands, new arrivals, exclusive promotions and read our stories, by joining our LOOQAL Community on WhatsApp. Reach out to us for an invite.
We keep your personal data private and confidential and use it with your consent, or if legally permitted to. For further details, please refer to our Privacy Policy.
© 2024 LOOQAL. Pte Ltd. All Rights Reserved | Website By Cleverly SG
© 2024 LOOQAL. Pte Ltd. All Rights Reserved | Website By Cleverly SG
