Currently, the website is open for ordering from Singapore only. If you wish to shop from anywhere else, please contact us via the Contact Us form or WhatsApp chat.
Complimentary islandwide shipping on all orders SGD 100 and above. For orders SGD 99 and below, there will be flat rate islandwide shipping at SGD 8.
Orders are fulfilled from Mondays to Fridays, barring public holidays, and between 9am and 5pm. Orders received after 5pm will be processed the next working day. Orders may be dispatched from different parts of the world, depending on our merchant partners’ logistics setup. However, we continually strive to ensure the most efficient connection.
Our partners aim to process orders within 4–5 business days, however, the challenges of small, independent business setups may occasionally stretch it beyond that. A number of merchants produce on demand, and in such cases, their turnaround times are clearly stated on the respective product pages.
Orders may be dispatched via our physical location, partner warehouse, or directly from the merchant. Shipping charges are clearly displayed at checkout.
For all shipping enquiries, please contact us via the Contact Us form or WhatsApp chat.
Any taxes and duties payable in countries outside of Singapore will be paid by the customer upon the package arriving at the destination country, and are collected by the courier company.
Taxes payable in Singapore, on products sold by Singapore GST-registered businesses, are added to your total order and paid at checkout.
Please note that your order may be subject to delays outside of LOOQAL and our merchant partners’ control. Shipping delays can be a result of customs clearances, holiday periods, or the remote nature of your delivery location. For time-sensitive orders, we recommend opting for express delivery where possible. LOOQAL and our merchant partners are not responsible for shipping delays and cannot guarantee exact delivery dates or timeframes.
LOOQAL offers tracking for all orders, however, LOOQAL does not accept responsibility for goods lost in transit or goods that have been delivered with valid proof of delivery. If your parcel goes missing, you will be required to lodge a formal complaint as the owner of the parcel with the respective courier companies.
© 2024 LOOQAL. Pte Ltd. All Rights Reserved | Website By Cleverly SG
© 2024 LOOQAL. Pte Ltd. All Rights Reserved | Website By Cleverly SG
